Retail Lab: Certificate Programme Rising stars must be prepared for managing turbulence Certificate Programme in International Retail Management Everybody has noticed it: things are deeply changing in retail. Incumbent retailers are vanishing left and right. New technologies are redefining the retail reality. Novel phenomena like show-/webrooming and cross channel shopping are changing customers’ behaviour. Many managers get shaky just thinking of how different the retail sector is today in comparison to yesterday. Even many well-established management methods do not help to solve today’s challenges. Retail desperately needs fresh air, not only to keep up with the rapid change, but even more, to take the chance of inventing itself new. Well-prepared rising stars are needed to lead this retail transformation in the age of disruption. This is the aim of this Certificate Programme. Executive education tailored for the rising stars of your company With this Certificate Programme in International Retail Management, you will send your ‘rising stars’ to learn the necessary approach and methods to wisely manage the retail turbulences ahead. From which industry? Participants in this programme will go through a discovery and learning journey together with other rising starts from different retail companies from Europe. This programme is also very interesting for suppliers who want to understand retail. Where Topic Focus St. Gallen 13. - 15.02.2019 Formulating effective retail strategies in times of disruption How can retailers and producers use retail analytics to streamline their performance and adapt their business model in times of rapid technological change? Oxford 26. - 28.06.2019 Leading transformation processes and fostering service innovation How can companies achieve ground-breaking service innovation to steer their company towards retail 3.0? Barcelona 11. - 13.09.2019 Supercharging performance through business model innovations How can neuroscience help managers to understand the 21st century customer and develop cutting-edge retail concepts using a brain-pleasing marketing approach? Learning validation This is a Certificate Programme, so the company’s investment in them will be guaranteed. Validating with some assignments that the participating ‘rising stars’ have developed the expected competencies.